# Lanten — full content map for LLMs

> AI maintenance management for UK letting agents and property managers. Lanten triages tenant issues, dispatches contractors, and keeps tenants and landlords updated — automatically. Most agencies report ~80% of their maintenance admin disappears.

## What Lanten does

Lanten replaces the part of property management that follows the same script every time: a tenant reports an issue, someone reads it, asks follow-up questions, classifies it, decides if it needs a contractor, picks the right one, sends them the brief, waits for a quote, gets landlord approval, schedules the work, follows up on completion, and logs the outcome. That entire chain runs autonomously on Lanten. Your team is brought in for judgement calls, not the busywork.

The product is built around four pillars:

- **AI Triage**: Tenants message in via WhatsApp, email, or a simple form. The AI reads the message, asks the right diagnostic questions for the trade, and classifies severity. About 40% of issues resolve in the first conversation.
- **Contractor Dispatch**: Once an issue needs a tradesperson, Lanten picks the right one from your approved list, sends them a complete brief (address, access, photos, diagnosis, tenant availability), and handles quote-and-approve over their preferred channel.
- **Live Issue Tracking**: A real-time Kanban board for every active repair, from "Reported" through "In progress" to "Completed". Cards advance automatically as the AI does its work; nobody on your team manually moves anything.
- **Audit Trail**: Every message, photo, decision, quote, and approval timestamped and logged. Compliance becomes a side-effect of using the product, not a separate workstream.

## Pricing

- £1.00 per door per month, billed monthly
- £0.90 per door per month, billed annually (save 10%)
- £50 per month minimum
- No setup fee, no per-user charges, no contractor seat charges, no per-issue charges
- Cancel any time on the monthly plan

## Audiences

### Property managers / letting agents
Most agencies are running maintenance through shared inboxes, WhatsApp threads, a CRM that does five other things, and a property management system whose maintenance module was bolted on as an afterthought. Lanten is the dedicated maintenance layer that sits alongside everything you already use. Onboarding takes about a week. Your contractors stay yours; your CRM stays yours; you just stop spending three hours a day chasing photos of leaky taps.

Live demo: https://lanten.ai/try-with-kiwi-properties — message Kiwi Properties, our demo agency, on WhatsApp, email, or the form to experience the same triage flow your real tenants would.

### Landlords
If your letting agent uses Lanten, you get a live dashboard view of every maintenance issue across your portfolio, the moment it's reported. Costs above a pre-agreed threshold prompt you to approve in one tap. Reports, audit logs and cost summaries are exportable on demand for accounting, insurance, or legal evidence. You don't sign up directly — Lanten is bought by your agent, but the dashboard is included for you.

### Tenants
If your letting agent uses Lanten, you can report repairs by WhatsApp, email, voice note, or photo — no portal logins, no required fields, no auto-replies that go nowhere. The AI replies in seconds, asks for whatever it needs to triage, and tells you what's happening at every step. Most issues resolve on the first message. Emergencies route to the right person immediately.

### Contractors
Jobs come to your inbox or WhatsApp with a complete brief: address, access notes, diagnosis, photos, tenant contact, approved budget. You accept with one tap. No portal logins, no per-agency systems, no chasing for missing info. Mark a job complete and your invoicing flows automatically. Most contractors get paid in 7–14 days.

Become a partner: https://lanten.ai/become-a-contractor-partner

## Compliance

Lanten was built for the UK regulatory environment as it stands in 2026:

- **Renters Rights Act 2026** — every tenant report is timestamped, every action is logged, every escalation is recorded. The audit trail is defensible.
- **Awaab's Law** — statutory response times for damp, mould, and prescribed hazards are tracked automatically. SLAs trigger escalation paths inside the workflow.
- **Decent Homes Standard 2025** — quarterly portfolio audits, issue-by-issue history, and exportable evidence packs.
- **UK GDPR** — tenant data is processed on the agent's behalf as a data processor. Standard DPA available; data hosted in the UK.

## Common comparisons

- **Lanten vs Fixflo**: Fixflo is a ticketing tool — tenants fill in a form, the issue lands in a queue, your team works through it. Lanten is autonomous: it triages, dispatches, and updates on its own. Fixflo gives you a tidier inbox; Lanten removes most of the inbox.
- **Lanten vs Arthur / Reapit / Alto**: These are property management systems with a maintenance module bolted on. Lanten doesn't try to be a CRM or PM system — it sits alongside what you have and handles the maintenance layer better than any all-in-one can.

## Most-read blog posts

- [Renters Rights Act 2026: what letting agents need to know](https://lanten.ai/blog/renters-rights-act-2026-what-letting-agents-need-to-know-(updated))
- [Awaab's Law: response time rules for UK landlords (2026)](https://lanten.ai/blog/awaab-s-law-what-uk-landlords-need-to-know-about-response-time-requirements-in-2026)
- [The true cost of property maintenance admin](https://lanten.ai/blog/the-true-cost-of-property-maintenance-admin-(and-how-to-cut-it))
- [Why maintenance is the biggest time sink for letting agents](https://lanten.ai/blog/why-maintenance-is-the-biggest-time-sink-for-letting-agents)
- [Manage 100 properties without hiring more staff](https://lanten.ai/blog/how-to-manage-100-properties-without-hiring-more-staff)
- [Best property management software in the UK (2026)](https://lanten.ai/blog/best-property-management-software-in-the-uk-(2026-guide))
- [Fixflo alternative: Lanten for UK property managers](https://lanten.ai/blog/fixflo-vs-lanten-alternative-for-uk-property-managers)
- [How to create an audit trail for property repairs](https://lanten.ai/blog/how-to-create-an-audit-trail-for-property-repairs-in-2026-(and-why-it-matters))
- [Damp and mould complaints: a letting agent's response guide](https://lanten.ai/blog/damp-and-mould-complaints-a-letting-agent-s-step-by-step-response-guide)
- [Boiler pressure problems: what to tell tenants](https://lanten.ai/blog/boiler-pressure-problems-what-letting-agents-should-tell-tenants)

Full blog index: https://lanten.ai/blog

## Get in touch

- Email: support@lanten.ai
- WhatsApp / phone: +44 7418 379072
- Book a demo: https://lanten.ai/book-a-demo (20-minute screenshare on your real portfolio)
- Press / partnerships / general: https://lanten.ai/contact
- Refer & earn £50: https://lanten.ai/refer

## Help & developers

- Help centre: https://help.lanten.ai
- API docs and integration guides: https://docs.lanten.ai
- FAQs: https://lanten.ai/faqs
- Privacy policy: https://lanten.ai/privacy-policy
- Terms of service: https://lanten.ai/terms-and-conditions
- Status: https://status.lanten.ai