Pricing, onboarding, what each audience gets, compliance, integrations — everything we get asked, organised so you can find it fast.
Lanten is the AI maintenance management platform for UK letting agents and property managers. It triages tenant issues, dispatches contractors, and keeps tenants and landlords updated — automatically. Most agencies report ~80% of their maintenance admin disappears.
UK-based letting agencies, property management companies, and portfolio landlords managing 50+ units. We work best with teams who are tired of running maintenance through shared inboxes, WhatsApp threads, and bolted-on PMS modules.
UK-based, founder-led. Data is hosted in the UK and we’re built for the UK regulatory environment (Renters Rights Act, Awaab’s Law, Decent Homes Standard, UK GDPR).
Not yet. We’re focused on the UK market, where the regulatory environment, contractor supply chain, and tenant communication norms are all distinct enough to warrant a UK-specific product.
No. Lanten replaces the admin work around maintenance — the triage, chasing, updating, and copy-pasting. Property managers focus on relationships, complex cases, and the work that requires human judgement.
£1.00 per door per month, billed monthly. Or £0.90 per door per month, billed annually (10% saving). £50 monthly minimum.
The price covers unlimited tenant interactions, contractor dispatch, and dashboard access for your team and your landlords.
No setup fees. No onboarding fees. No per-user charges. No contractor seat charges. No per-issue or per-message charges.
Monthly plans are rolling and cancellable any time. Annual plans run for the year you commit to (and save 10% in exchange).
No. Send and receive as many messages as you want. We don’t cap conversations, photos, voice notes, or any other tenant interaction.
No. Adding contractors to Lanten is free. They don’t need accounts and never log into a portal — jobs come to them by WhatsApp or email. You only pay the per-door fee for your portfolio.
We offer a structured 30-day pilot for agencies above 200 units. Book a demo to discuss what would work for your portfolio.
Most agencies are live within a week. Onboarding includes importing properties, connecting your contractor list, configuring approval thresholds, and migrating tenant communication channels (WhatsApp number, email forwarding).
We integrate where it materially helps the workflow. We deliberately don’t try to be a CRM or PMS — we sit alongside what you have and handle the maintenance layer better than any all-in-one system can. Common integrations include Reapit, Arthur, Alto, and standard CSV import/export.
No. You configure the boundaries. Lanten can fully automate routine repairs under a value threshold, escalate everything else for human approval, or fall anywhere in between. Most teams start with conservative settings and gradually expand the auto-approve scope.
It stays yours. Lanten dispatches to your approved contractors using their preferred channel (WhatsApp, email, SMS). You don’t need to switch anyone.
They already do. Tenants don’t care whether a human or an AI is responding, as long as they get a fast, helpful, accurate response. Most don’t realise they’re talking to AI until we tell them.
Emergency issues are flagged at the triage stage and routed to your team or out-of-hours contractor immediately, with the tenant kept in the loop. Lanten will never queue a flooding bathroom.
You do. We act as a data processor on your behalf for tenant communications. You can export everything (messages, audit logs, photos) at any time.
If your letting agent uses Lanten, you can message them by WhatsApp, email, voice note, or photo — whichever feels easiest. There’s no portal, no required fields, no auto-replies that go nowhere.
No. Lanten works entirely through channels you already have — WhatsApp, email, or the form on your agent’s website.
Within seconds. Lanten replies to every tenant message within ~10 seconds, 24/7 — including evenings and weekends.
Yes. You’ll get updates at every stage — when the issue is triaged, when a contractor is assigned, when the appointment is confirmed, and when the work is complete. No more silence between “reported” and “fixed”.
Tell Lanten it’s urgent (water leaks, no heating in winter, security issues). Emergencies are routed to the right person immediately, day or night. If you’re in immediate danger, always call 999 or the relevant emergency service first.
Yes. Tenant communications are processed on your agent’s behalf under UK GDPR. We don’t sell data, share it with anyone outside Lanten, or use it to train models for other customers.
Yes — message Kiwi Properties, our demo letting agency. You’ll get the same triage flow your real agent would deliver.
Submit an application. We’ll review and respond within a week. No setup fees, no monthly charges, no per-job platform fees.
Jobs land in your inbox or WhatsApp — whichever you tell us you prefer. Each job comes with a complete brief: address, access details, diagnosis, photos, tenant contact, approved budget.
No portals. No logins. No app to install. Accept jobs with a one-tap link. Update progress with a quick message.
Payment terms are set with the agency you work with. Most contractors are paid in 7–14 days from job completion because the audit trail is clean: no “we can’t find the original instruction” delays.
Yes. Pass on any job that doesn’t fit your schedule, area, or rate. Lanten will route it to the next contractor in your network.
No — Lanten is bought by your letting agent. As a landlord with that agent, you get the dashboard included.
A live dashboard view of every maintenance issue across your portfolio, the moment it’s reported. You’ll see what’s happening, what it’s likely to cost, and what stage each issue is at.
You set approval thresholds with your agent. Anything above the threshold prompts you for approval; anything below is handled automatically. Most landlords start at £150 and adjust from there.
Yes. Anything that needs your input or sits above your approval threshold pings you immediately. Routine repairs get included in your weekly summary.
Yes. Reports, costs, and audit logs are exportable on demand for accounting, insurance, or legal evidence.
Lanten was built for the Renters Rights Act era. Every tenant report is timestamped, every action logged. If a complaint or claim ever arises, you have a complete, defensible record.
Yes. Statutory response times for damp, mould, and prescribed hazards are tracked automatically and trigger escalation paths inside the workflow before SLAs are at risk.
Yes. Tenant communications are processed as data processor on your behalf. Standard DPA available. Data is hosted in the UK with HTTPS encryption in transit and at rest.
Every message, photo, decision, quote, and approval is timestamped and logged. Exportable as PDF or CSV at any time. Read more about the audit trail.
Yes. Lanten uses the official WhatsApp Business Platform via Meta’s approved partners. Messages are end-to-end encrypted and we’re fully compliant with WhatsApp’s commerce and messaging policies.
Lanten uses a mix of frontier large language models (Claude, GPT-4o-class) for tenant communication and triage, alongside narrow models for classification and routing. Models are evaluated and rotated based on performance — you’re not locked to any single AI vendor.
UK-based cloud infrastructure with redundancy across availability zones. Status and uptime is published at status.lanten.ai.
Yes. Developer docs cover the public API, webhooks, and standard integrations. Talk to us if you have specific integration needs.
99.9% uptime target. Live status at status.lanten.ai.
Fixflo is a ticketing tool — tenants fill in a form, the issue lands in a queue, your team works through it. Lanten is autonomous: it triages, dispatches, and updates on its own. Fixflo gives you a tidier inbox; Lanten removes most of the inbox. Full comparison.
Those are property management systems with a maintenance module bolted on. Lanten doesn’t try to be a CRM or PMS — it sits alongside what you have and handles the maintenance layer better than any all-in-one can. We integrate with the major UK PMS platforms.
You’ll spend more building it than the £1/door fee. The hard part isn’t the AI — it’s the playbooks (boiler diagnostics, damp triage, emergency routing, contractor matching) and the operational discipline that makes them reliable. We’ve already built that.
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