AI Triage

The first responder for every tenant message.

Whether it arrives by email, WhatsApp, or your online repair form, Lanten picks it up, talks the tenant through a fix, and only escalates when a human really needs to be involved.

See it in action View pricing →

Hi, the boiler has stopped working and it’s freezing 🥶

Sorry to hear that. Can you check the display — is there an error code?

Yeah it says F1

F1 usually means low pressure. The gauge should sit between 1 and 1.5 bar — what does yours show?

Reads almost zero

Got it. Sending a 5-minute guide on re-pressurising the boiler.

Three ways in

Wherever tenants reach out, Lanten picks it up.

Email, WhatsApp, or your online repair form — one inbox, one playbook, one source of truth. Lanten meets tenants where they already are, so nothing slips through the cracks.

Email

Forward your existing maintenance inbox. Lanten replies in your tone, in seconds, day or night.

A dedicated WhatsApp number for your portfolio. Tenants chat naturally; Lanten handles photos, voice notes, and follow-ups.

Online form

A branded reporting page for your tenants. Structured fields, photo uploads, then straight into the same triage flow.

How a single issue plays out

Self-resolve when possible. Escalate cleanly when not.

Picks up the message, classifies it

Lanten parses the tenant’s message in plain English — whether it arrived as an email, a WhatsApp, or a form submission — identifies the issue type (heating, leak, lock, damp, etc.), and gauges urgency against your policy.
Talks the tenant through common fixes

For known issues, it asks the same diagnostic questions a good coordinator would — “Is the boiler showing an error code? What does the display say?” — then walks the tenant through quick fixes like resetting a tripped breaker, bleeding a radiator, or re-pressurising a boiler.
If it can’t be resolved, opens a job

When self-resolution fails, Lanten gathers everything your team would normally chase: photos, videos, access notes, the tenant’s availability. The result is a structured issue, not a 14-message thread to wade through.
Drops it onto your Kanban board

The issue lands in your Lanten board, classified by trade, priority, and compliance risk — with all attachments and the full conversation history attached. Your team picks it up already triaged.

Try it yourself

Reach out as a tenant of our demo agency.

Kiwi Properties is a fictional letting agency we run on Lanten so you can test it end-to-end. Message any of their three maintenance channels below and you’ll get the same triage flow your real tenants would.