If your letting agent uses Lanten, you can forget the forms, required fields, and unanswered emails. Just send us a message — however you want — and we’ll take it from there.
Reporting a repair shouldn’t feel like submitting a tax return. You shouldn’t need a degree in plumbing to describe what’s wrong — and you definitely shouldn’t have to chase your letting agent through three different channels to find out whether someone is actually coming.
Send a WhatsApp message. Send an email. Send a voice note. Send a photo with one line of context. We’ll understand. There’s no form, no app to download, no required fields. If you can describe it to a friend, you can report it to us.
We reply straight away. We ask the right follow-up questions to understand the issue properly: what’s happening, when it started, where in the property, anything that helps us send the right person to fix it. Most reports are fully understood and assigned within a few minutes.
Once a contractor is assigned, you’ll know. When they’re on their way, you’ll know. When the job is done, you’ll know. You can ask us for a status update at any time — just message — and you’ll get an actual answer, not silence.
Reporting a repair at 11pm? Fine. On a Sunday morning? Fine. Lanten doesn’t go home at 5pm. We respond at the time you need to report something, not the time the office happens to be open.
If it’s broken, leaking, smelling, sparking, sticking, mouldy, or generally not how it should be — message us. Common ones include:
If you’re not sure whether it counts, just message us and ask. We’d rather hear about a small issue early than a big one late.
If something is genuinely urgent — a major leak, no heating in winter, a security issue with your front door — tell us straight away and flag it as urgent. Lanten routes emergency issues directly to the right person, immediately, and we’ll keep you updated through the whole thing.
If you’re in immediate danger, always call 999 or the relevant emergency service first.
Know a tenant whose agent should be using Lanten? Refer them to Lanten and we’ll pay you £50 in cash when they sign up.
Refer & earn £50 →Try it on our demo agency, Kiwi Properties — message any of the channels and you’ll get the same triage flow your real tenants would.
Try the demo →Get a quick rundown of how Lanten works from your favourite AI assistant.