Lanten
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For property managers

Maintenance management without the inbox chaos.

You didn’t take this job to spend three hours a day chasing photos of leaky taps. Lanten triages tenant issues, dispatches contractors, and keeps everyone updated — automatically. Your team only steps in when judgement is needed.

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Built for UK lettings Renters Rights Act ready Live in under a week £1 / door / month
The problem

Maintenance is where the time goes.

Most letting agencies are running maintenance through a stack that wasn’t designed for the job: shared inboxes, WhatsApp threads, a CRM that does five other things, and a property management system whose maintenance module was bolted on as an afterthought. The result is predictable.

Tenants don’t know whether anyone has read their message. Property managers spend their days copy-pasting between platforms. Issues sit unresolved because the form was filled in incorrectly or the photo was missing. Contractors get incomplete briefs and have to ring the tenant to ask basic questions. And every step of that process is a place where a Section 11 obligation can quietly become a legal problem.

How it works

One channel for every report. Everything else, automated.

  1. One channel for every tenant report

    Tenants message us however they want — WhatsApp, email, a quick voice note, a photo of the wall. Our AI reads it, asks follow-up questions in plain English, and gathers everything needed to diagnose the issue. No forms. No required fields. No "please attach a photo" auto-replies that nobody reads.

  2. Automatic triage and diagnosis

    Lanten classifies the issue, judges its severity, and applies the right diagnostic flow. Suspected boiler fault? It walks the tenant through error codes and pressure checks. Damp or mould? It captures the right photos, checks how long it’s been there, flags it as urgent. Your team sees a clean, structured ticket — not a wall of WhatsApp screenshots.

  3. Contractor dispatch, automated

    Once an issue is triaged, Lanten sends a complete job brief — address, access details, diagnosis, photos, tenant contact — directly to the contractor by email or WhatsApp. They confirm with one tap. No portal to log into. No chasing for quotes. The job lands ready to do.

  4. Real-time updates to everyone

    The tenant gets live status updates. The landlord gets visibility through their dashboard. Your team sees every active issue on a single Kanban board, with full audit history on every action. Nothing falls through the cracks because nothing is stuck in someone’s inbox.

Compliance

Stay aligned with the Renters Rights Act.

The Renters Rights Act is changing how quickly agents and landlords are expected to respond to disrepair, particularly for damp, mould, and other prescribed hazards. Slow responses, weak audit trails, and informal arrangements that worked five years ago are now legal risks.

Lanten is built for this environment. Every issue is acknowledged within seconds of being reported. Every action — message sent, contractor dispatched, work confirmed — is timestamped and logged. If a complaint or claim ever arises, you have a complete, defensible record of how the issue was handled and how quickly. Compliance becomes the natural outcome of using the system, not a separate workstream.

Pricing

A pound per door. That’s it.

Lanten is priced per unit under management. There is no setup fee, no per-user charge, and no contractor seat fees. The price covers unlimited tenant interactions, contractor dispatch, and dashboard access for your team and your landlords.

£1.00 / door / month

Or £0.90 billed annually (save 10%). £50 monthly minimum.

  • Unlimited tenant interactions
  • Unlimited contractor dispatch
  • Dashboard for your team and your landlords
  • No setup fees, no per-user charges
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Frequently asked

Common questions, straight answers.

Most agencies report that Lanten removes 80 to 90 percent of the time previously spent on maintenance triage and coordination. The remaining work is judgement calls — approving costs, handling complex jobs — which is what your team is actually skilled at.
No. Lanten replaces the admin work around maintenance — the triaging, chasing, updating, and copy-pasting. Property managers focus on relationships, complex cases, and the work that requires human judgement.
They already do. Tenants don’t care whether a human or an AI is responding, as long as they get a fast, helpful, accurate response. Most don’t realise they’re talking to AI until we tell them.
Emergency issues are flagged at the triage stage and routed to your team or out-of-hours contractor immediately, with the tenant kept in the loop. Lanten won’t keep a flooding bathroom in a queue.
We integrate where it materially helps the workflow. We deliberately don’t try to be a CRM — we sit alongside what you have and handle the maintenance layer better than any all-in-one system can.
Most agencies are live in under a week. Tenants are notified of the new way to report issues, contractors are added, and Lanten starts handling reports immediately.
Fixflo is a ticketing tool — tenants fill in a form, the issue lands in a queue, and your team works through it. Lanten is autonomous: it triages, dispatches, and updates on its own. Fixflo gives you a tidier inbox. Lanten removes most of the inbox.
Yes. The £50/month minimum makes Lanten viable from around 50 units. Smaller agencies often see the biggest relative time saving because there’s no dedicated maintenance team to absorb the work.

Know another property manager? Refer them to Lanten and we’ll pay you £50 in cash when they sign up.

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Twenty minutes. Real properties, real numbers.

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